General Questions? 

Is Resell by Ryan a registered company?
Yes, we are officially registered as a company based in the Netherlands.
Terpstraat 21 
3043TX - Rotterdam 
The Netherlands
KVK: 72966343
VAT: NL002369900B12
Please note that this is not a visiting address, storage or physical store! 

Are all the products 100% authentic?
YES! All the items we sell are 100% authentic. At Resell by Ryan all the items are checked for authenticity twice. We check the items when we buy it and before shipping we do a final legit- and quality check and put our own tags on the sold products. We hate fake and counterfeit items and don't encourage selling these! 

How can Resell by Ryan offer these exclusive items? 
Just as you we struggle to get our hands on these exclusive items. But how are we able to get our offer these items? We buy our pairs from physical stores ,online stores, collectors and also trusted and  profession resellers. All the items will still be checked after buying from trusted sources. 

Why does prices of items change on the website? 

We sell limited edition items which have a high demand and low stock in general. This can cause prices to change, because of changes in the market. We match our prices with the market and evaluate multiple times per week. 

I have a business/product/service that is relevant to your business, are you interested ? 
We love to hear about your ideas, business, help, products or services and are always interested in collaborations. Send your ideas or enquiries to info@resell-by-ryan.com 

Questions about Orders

Was my order succesfull, because I have not received a confirmation?
If you haven't receive an order confirmation within 24 hours after you've placed you order contact us on info@resell-by-ryan.com . Make sure the e-mail contains: your name, the item you have ordered and if possible a copy or proof of the payment. 

Can I change and/or cancel my order?
Forgot to add something to your cart while ordering or do you want to cancel your order? This is no problem, just send an e-mail to info@resell-by-ryan.com . If the order already has been shipped, then canceling is not possible anymore. In that case you always have the possibility to return the item. For more info on returns, please go to the Returns section.

Payment Questions 

What payment methods can be used? 
We provide the following payment methods for you: 

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • iDEAL
  • Shop Pay
  • Apple Pay
  • Google Pay


Is it safe to pay via the website?
Yes, our website and the payment methods are SSL encrypted. You can verify this by the SSL padlock displayed next to the website URL above on your screen.

Shipping Questions 

Do you ship worldwide?
Yes, we currently offer shipping to all the countries in Europe, contact us for shipping it your region isn't shown. This way we can make sure we choose your desired shipping option

Why do i need to pay for shipping? 
At the moment we only provide free shipping for customers within the Netherlands. Customers from all other countries have to pay rates based on their location.

How long will it take to receive my item?
We strive to deliver your item as fast as possible ofcourse. For Dutch customers shipping will take 1 to 4 business days. For all other customers outside the Netherlands delivery times are dependent on your location. Usually our worldwide customers receive their item within 10 business days.

Which company will deliver my orders?
For Dutch customers we work together with PostNL most of the time. For all other customers outside the Netherlands we use PostNL, DHL, UPS and DPD. We try to find the cheapest but most reliable logistics provider for every customer! 

I received a Track & Trace code but it doesn't work?
Please allow up to 24 hours for the shipping company to process your shipment. If after 48 hours you still cannot find your shipment, please contact us and we will go after it! 

Is it possible to pick-up items or arrange a meet-up? 
At this moment we don't have a physical store to pick up your orders. We only do meet-ups on request so you can't select the option in the ordering proces. Meet-ups are possible on request in and around Rotterdam. Keep in mind that we need to make time for this!